Why is my Spectrum service not working?
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Spectrum is a telecommunications brand offered by Charter Communications, Inc. that provides cable television, internet and phone services for both residential and business customers. It is the second largest cable operator in the United States. A few years ago Spectrum acquired Time Warner Cable.
Full Outage Map
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What isn't working?
Please let us know what issue you are experiencing with Spectrum:
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In the last three months, how would you rate Spectrum?
2.26 out of 5 289,378 ratings
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Problems in the last 24 hours
The graph below depicts the number of Spectrum reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Spectrum. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Spectrum compensate me for the outage?
Spectrum outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Spectrum and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Spectrum has sometimes offered some customers credits and other compensation for the inconvenience.
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Most Reported Problems
The following are the most recent problems reported by Spectrum users through our website.
Internet (63%)
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Wi-fi (13%)
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Total Blackout (10%)
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TV (8%)
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E-mail (4%)
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Phone (2%)
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Live Outage Map
The most recent Spectrum outage reports came from the following cities:Winter Haven, Chapel Hill, Arab, Brooklyn, Carson City, Dallas, Charlotte, Cleveland, Euless, Houston, Los Angeles, Whittier, Milwaukee, Birmingham and Hornell.
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| City | Problem Type | Report Time |
|---|---|---|
 Garland | Internet | |
| San Diego | Internet | |
| Sun Prairie | TV | |
| Middletown | Internet | |
| Louisville | Wi-fi | |
| New Orleans | Internet |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Spectrum Issues Reports
Latest outage, problems and issue reports in social media:
- 𝓡𝓸𝓼𝓮𝔂🔮🕯⚰️🌙 (@ih3artkarma) reported
Can ya fix my wifi or naaa @Ask_Spectrum
- Dee 😏 (@stee*zydee23) reported
Again @Ask_Spectrum @GetSpectrum ? Another outage? Twice within 48 hours? Do I just pay you guys to not work?
- Sean Arena (@seanthearena) reported
@Ask_Spectrum No service for two days with no answers or ETA
- R. V. (@ramvidlaw) reported
@Ask_Spectrum What is the status of the service outage in 11374?
- Cam (@cmb0099) reported
@Ask_Spectrum I already called and they said that raising my internet bill $5 a month is in effect for all spectrum customers. Went from $65 a month two years ago, $70 last year and now $75. While service has not improved and nothing has changed. You are a monopoly as I cannot get anyone else
- Nick (@Nick31243833) reported
@Ask_Spectrum Im getting sick of this for 2 days straight my wifi has been utter garbage and im not the only one having this issue and i think i can speak for everyone when i say stop your premade response bullsh*t own up to it tell us when it will be half decent
- Batsy (@imbatsyy) reported
@GetSpectrum sucks
- Tee (@trapacita) reported
@Ask_Spectrum is your service down in 91204?
- 🌼 (@_beautyinred_) reported
Not my WiFi shutting down right before I gotta do a final 😴 @Ask_Spectrum ya need to do better
- One-Eyed Kristy Rae 😉 (@KristyRae70) reported
Can @GetSpectrum and @Roku at least come to an extension agreement to get customers through the holidays? What a terrible time to have this happen. 2020 was bad enough all the way around - please give us access to the @Spectrum app again at least until this gets figured out.
- Fandom Queen || PreCure Hype! (@ladygravity129) reported
Hey @Ask_SpectrumGet your act together and fix the internet in Massachusetts. I need to watch Markiplier play Minecraft.
- Joseph Funderburk (@OfficialJF1) reported
@Ask_Spectrum some of your subscribers can afford to have all services like my parents but what happens when their kids have online work to do but can't because the internet isn't as fast as it needs to be? For 5 days now the internet has been **** from morning until night
- Jack Wallen (@jlwallen) reported
@Ask_Spectrum networking speeds have been TERRIBLE lately. Anyone else experiencing the same thing?
- broccoli cheddar (@ltledove) reported
why am I still surprised that my internet is down for the THIRD TIME this week alone@GetSpectrum how about lowering your prices for your **** internet
- Sebastian Shapiro (@seb_shapiro) reported
@OfficialMaggieL @GetSpectrum No one could hear me talk today on zoom and my high schooler had problems with school connection. I guess that’s what you get for 230 / month in a monopoly..
- H E A T H E R 🌿 M A E E (@_heathermaee) reported
@Ask_Spectrum I think at this point you should give a credit to me.. my service is our, literally 4-5 times a month the past 3 months. I’m over it. Time to get @verizonfios
- Roger Logue (@Muhafalon) reported
@Ask_Spectrum Billing department awful. They lied about my contract, aren't willing to refund the portion of the bill I paid prior to receiving the bill, AND tell me it's my requirement to take them their equipment back as #covid cases are surging. WORST customer service EVER.
- 𝓡𝓸𝓼𝓮𝔂🔮🕯⚰️🌙 (@ih3artkarma) reported
Umm @Ask_Spectrum ya fix my wife or naaa
- 🦌Leaderkilla🦌 (@Leaderkilla) reported
Its ******* incredible how consistent your absolute garbage service is @GetSpectrum #f*ckSpectrum
- Roger Logue (@Muhafalon) reported
@GetSpectrum Billing department awful. They lied about my contract, aren't willing to refund the portion of the bill I paid prior to receiving the bill, AND tell me it's my requirement to take them their equipment back as #covid cases are surging.
- Edward Cintron (@EdwardCintron) reported
@Ask_Spectrum how do you explain a crazy line at your 23rd street Manhattan store with one person working. I'm here because you decided I needed equipment I didn't want and charge me for it. Then I have to wait. I've had your service less than a week, and I am regretting it.
- 🇬🇧🇺🇸 GENEVA OHIO 🇺🇸🇬🇧 (@GenevaOhio) reported
@sircourt20 @Ask_Spectrum Why do you need his address?FACT: The app is not offered on Roku or FireQUESTION: Will you update it for Android TVDoesn't matter where ******** he lives.
- Sayum (@meredith_sayum) reported
@Ask_Spectrum are you guys giving an estimated resolution time for the outages? I had to miss work today, and my son school.....
- Imbue The Party (@ImbueTheParty) reported
Looks like @GetSpectrum is down for the 30th time this year.....love to see it
- Rodley (@Rodley_) reported
@GetSpectrum what ******** is this **** internet your giving like everything is so ******* slow are you scamming people an giving us **** internet on purpose fix your ******* company
- Blaire (@gothwithcheese) reported
@Ask_Spectrum Agents response was utter scripted crap and provided no solution. You better bring that bill down with your monopolizing asses. Years of sh*tty service and this is how you repay me by making it more expensive.
- Blaire (@gothwithcheese) reported
@Ask_Spectrum yo spectrum i just chatted with online service agent about why in the bloody hell are you increasing bills when you can't even provide good service on the regular and yet can't justify you raising our bills?? I'm really tired of this monopoly
- Joseph Funderburk (@OfficialJF1) reported
@Ask_Spectrum There's an outtage and y'all aren't helping anybody so why do I need to talk to y'all about **** when I've already seen that everybody is wrong and Charter is right. Saying there's not a problem to your customers when clearly there is stupid.
- The Real McFlyy (@thereal_mcflyy) reported
@GetSpectrum @Ask_Spectrum y’all are shady! Not only did y’all raise prices on me past 3 months but you raised them again , all during this pandemic ! I will post on your lame *** account every day till y’all figure this ****. #f*ckspectrum
- Kelly Green (@KellllyGreeeen) reported
@BlackTeaGeisha @GetSpectrum The quality of service keeps going down and the prices keep going up🤬
